Understanding Your Visit & Billing

  • Your text message from Advocate Urgent Care is regarding services from one of our providers. The text message assists you in accessing your statement and provides options for assistance if you have questions.

  • This bill is only for the services received at one of our two Advocate Urgent Care locations.

  • Sign in through MedBizBillPay and follow the Make Payment prompts. You may provide a one-time credit
    card or Electronic Check payment and can set up automatic recurring credit card payment
    payment plans as well.
    You may make a payment over the phone at 763-746-1088 and follow the prompts to pay by phone 24/7.
    You may contact one of our Patient Account Representatives Monday - Friday from 8:00am - 4:30pm. Follow the prompts to provide your payment information to a representative.

  • We keep a card on file to help make billing easier and more transparent for our patients. It allows us to securely process any remaining balance after your insurance has been applied, so you don’t have to worry about missed bills or unexpected collections.

  • Your card is not charged at the time of your visit (unless you have a copay or choose to pay that day).
    We only charge your card after your insurance has processed your claim and there is a remaining balance.

  • You are only responsible for your portion after insurance (such as copays, deductibles, or coinsurance).
    Any automatic charge will not exceed $150, and only applies to outstanding balances.

  • Yes. Your card information is stored securely through our payment system and is not visible to clinic staff. We take your privacy and security very seriously.

  • Yes. Patients with the following visit types are not required to keep a card on file:

    • Medicaid

    • Medicare

    • VA

    • Workers’ Compensation

    • Motor Vehicle Accident (MVA) visits

Payment

  • Billing details are available on your statement. Check the middle section to see if we’ve filed a claim with your insurance. If we received a response, you'll find more details there. If your statement doesn’t show a claim or needs an update, contact the billing department.

  • Please contact your insurance company to check the status of your claim.  Be ready to provide them with additional information from your statement. If you need additional information contact us at 763-746-1088.

  • We offer a reduced self-pay fee of $175 for patients without insurance.
    This fee includes the office visit and select basic in-office treatments such as over-the-counter medications (e.g., ibuprofen or Tylenol) and simple supplies if needed.

    Please note: Additional tests, labs, and procedures are not included and may result in extra charges. Certain in-office tests and services may be available at select locations only.

    Services, testing availability, and turnaround times may vary by location.

Insurance

  • No, you do not need an appointment to be seen. Walk-ins are welcome! However, if you would like to schedule an appointment, please find the link at the bottom of the page.

  • Yes! We have telehealth available at both our West Saint Paul and Zimmerman locations. To sign up, please proceed to scheduling button at the top of bottom of this page and select “telemedicine” in the reason for visit section. You will then receive a text containing a link to provide insurance and contact information.

    You may also call (651) 288-8700 for the West Saint Paul Clinic or (763) 260-4750 for Zimmerman Clinic to schedule a telehealth appointment.

  • Yes, we perform physicals/assessments for your upcoming surgery. You may schedule your appointment online or walk-in during business hours.

    Please bring any forms your surgical team has provided you with so we can complete all the necessary requirements.

Appointments